Modification of the password sending system - Updated

Due to security regulations, we are required to modify the process for communicating passwords to users who register on the platform.

Within a week, we will be making a change to the process that takes place when new learners or users are created.

Below are all the details of the changes you will see soon so that you know in advance if you need to take any action on your part: update any help documents for your learners or videos, etc.

**New**

Starting May 21, the welcome email sent to learners will only include their username. After confirming their email address on the platform, they will need to enter the access code sent to their email address. This replaces the current process of sending the username and password in the same email.

We have extended the implementation date to give those of you who need to inform us more time to do so. However, as you will see below, in order to accommodate all needs, we will be more flexible in the password creation process.

Here is an example of the email they will receive when they first enroll in a course:

Access to the campus is in two steps. Learners must enter their email address in the user/email field:

and then the temporary code they will receive by email:

After following these steps, the learner will be able to set the password:

This process will be the same for management users with email who register on the platform.

Users who do not have email can create an account as before, i.e., with a user and password that must be sent to them externally.

**New**

For those cases in which, due to the profile of the learners, passwords are provided via an external email address and to allow administrators to continue managing enrollments, we have enabled the option of continuing to define a password when registering one or more learners.

This password will never be sent by email from the platform, but it will allow administrators to have all the information they need to provide learners so they can access their training.

In the platform's Settings => Email customization section, you will find the new templates that will be updated to comply with the regulations:

As with all automatic mailings, the default templates can be modified from the date indicated if you wish to customize them, as the emails currently being sent will no longer exist.

For learners who have email, instead of having the option to change their password from the learner record, we will give them the option to modify it by sending them a temporary code:

We can send the temporary code that the platform generates randomly or specify it:

Similarly, from the “Learners” menu, you can select one or more enrollments to resend the welcome email, without this affecting any passwords that have already been set:

As usual, any user who accesses the platform with a valid email address can receive information on how to change their password if they have forgotten it by clicking on “Forgot password”:

These regulations aim to create a safer environment and, although they require an additional step when accessing the campus for the first time, we have done our best to ensure that the process remains simple and intuitive.